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Free domestic shipping on orders over £60

Frequently Asked Questions

Orders

I'm currently experiencing delays due to the Covid-19 pandemic.

Check my Delivery & Returns page for more information.

It's not currently possible to send tracking for all orders within the UK.

If your order hasn't arrived it's likely due to a delay, take a look at my Delivery & Returns page to find out more.

I deliver worldwide! Take a look at my Shipping Policy for information on postage costs.

For wallpaper orders outside the UK email me at wallpaper@mazleyden.com for a shipping quote.

Orders placed from outside the UK may be subject to import charges.

You can look up what duty you may have to pay in your country to avoid unexpected charges.

To cut down on waste and reduce my environmental impact many of my products are made to order.

If you've ordered multiple items it's likely your order will arrive in separate parcels, take a look at my Delivery & Returns page for more information.

Returns

I accept returns up to 20 days after delivery, with proof of purchase, if the item is unused and in its original condition. Read my full refund policy.

Please report any damaged items as soon as possible to studio@mazleyden.com.

Wallpaper is excluded because it's made to order. Take a look at my wallpaper guide before ordering.

I refund the cost of the goods returned. Unfortunately I can't refund postage costs.

If your goods arrive damaged please contact me as soon as possible at studio@mazleyden.com.

Products

All my products are designed by me and made in the UK.

The materials used in production are sustainably sourced, take a look at my information on sustainability here.

Take a look at my wallpaper calculator to get an estimate.

I always recommend taking time to measure your room, checking with a professional decorator or emailing me at wallpaper@mazleyden.com for further assistance.

Take a look at my wallpaper guide for information on hanging your wallpaper.

If you're unsure about wallpapering I recommend hiring a professional decorator to measure and install your wallpaper.

Take a look at my Product Care section for instructions on how to best care for your items and repair them if they get damaged.

Contact

You can email me at studio@mazleyden.com or fill out the form on my contact page.

My studio is located at The Fold in Worcestershire, just a short distance from the Malvern Hills area of outstanding natural beauty.

Due to the coronavirus pandemic I'm open by appointment only, contact me to arrange your visit.

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